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Delivery

How long will dispatch take?

We love to get your goodies out on their way to you as soon as we can, and aim to dispatch everything within 24 hours.

Orders placed before 3.30pm are dispatched same day Mon - Fri providing stock is available.

If there is likely to be a delay with your order we will contact you to let you know.

How are my orders sent?

We use Royal Mail for most of our deliveries, and everything we send is with a tracked service- peace of mind for you that your order will arrive safely!

Our orders as sent via Royal Mail Tracked 48 as standard. This is charged at a rate of £2.45 for orders under £45 and is FREE for orders over £45.

We also offer Royal Mail 24 as a delivery option on all orders, and this carries a charge of £2.95

We also offer a Next Day Courier service via DPD at a rate of £6.95 (mainland UK only)

If you parcel is super large (lots of goodies!) we will send it via DPD courier. This is free of charge to mainland UK addresses. Northern Ireland, Highlands and UK Islands will incur a charge of £9.95 (a subsidised rate)

Our shopping cart should calculate everything correctly for you, however sometimes things do go wrong and we will contact you in the event that this occurs to offer you the correct shipping fee.

Where orders contain pre-ordered items, the entire order will be shipped only once all items are available. Please place orders separately if you need other items urgently.

Please note that parcels delivered the Royal Mail 24 service are delivered the following day in 95% of cases. However, by Royal Mail standards, these parcel can take up to 14 working days to be delivered.

How much is postage?

Postage is charged at £2.45 for UK orders under £45. Orders over £45 receive FREE Delivery*

*Excluding the 'Try Cloth for £10' trial programme which incurs a P&P fee of £4.95

 

Do you deliver to Europe?

Yes we do. Please refer to prices in the guide below:

 

 European Destination  Orders under £75  Orders £75- £300  Orders £300+

Zone 1:

Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Luxembourg, Poland, Portugal, Spain, Netherlands

 £6.95  £19.95  £14.95!
 European Destination  Orders under £45

 Orders under £75

 Orders £75+

Zone 2:

Finland, Romania, Slovakia, Latvia, Bulgaria, Turkey, Sweden

£6.95 £12.95 £34.95

Zone 3:

Croatia, Iceland, Switzerland, Lithuania, Norway, Malta, Estonia, Hungary, Lithuania, Greece, Cyprus

 £6.95 £15.95 £49.95

 

Delivery times may vary, and orders sent via Royal Mail Airmail may take up to 21 working days. Higher value orders will be sent via Fed Ex, and will usually arrive in 2-3 days.

Note: Under no circumstances do we mark parcels as "gifts" on the custom forms. By law we must state true value and purpose of packages.

We are unable to ship Nappy Buckets, disposable wipes, and detergents outside of the UK.

We are unable to ship Tots Bots products outside of the UK.

We are also happy to accept queries from BFPO addresses.

Do you ship to the USA?

Yes we do! Rates are based on order value as below:

Under £95 = £16.95

£95 - £250 = £24.95

Over £250 = £29.95

Orders are sent via Fed Ex Priority Shipping. *Please note we do not ship Tots Bots or GroVia products to the USA*

Do you offer Gift Wrapping?

Yes we do! You can add Gift Wrapping to your order here. Everything ordered will be included in the gift wrapping. If you require some items gift wrapped and others not, please place separate orders.

We only include a packing list in with the parcel itself, and this includes no pricing information. The full invoice is sent via email only.

Our Packaging

We always strive to make as minimal impact on the environment as feasible, and as such the majority of our packing material is recycled (the re-use of boxes and filling material) and that which is not re-used (the eco-poly jackets) is made of 100% biodegradable material.

 

 

 

 

 

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