How do I pay?
We can accept payment via bank transfer, Paypal, Debit or Credit card including AMEX (through our secure server at SagePay), or by Debit or Credit card over the phone (020 33725270)
How long will delivery take?
Orders placed before 1.45pm are dispatched same day providing stock is available. Orders are dispatched every day Monday to Friday.
Standard items are sent via Royal Mail 24 postage, and orders over £75 are automatically upgraded to Interlink Next Day Delivery
You can expect your order to be dispatched same day when your order is placed before 1.45pm Mon-Fri . Orders placed after that time will be dispatched the following working day.
Customers in the Scottish Highlands or UK Isles may expect a slightly longer delivery time on the Interlink Two Day service.
Where orders contain pre-ordered items, the entire order will be shipped only once all items are available. Please place orders separately if you need other items urgently.
Please note that parcels delivered the Royal Mail 24 service are delivered the following day in 95% of cases. However, by Royal Mail standards, these parcel can take up to 14 working days to be delivered.
How much is postage?
Postage is charged at £2.45 for UK orders under £40. Orders over £40 receive FREE Delivery*
*Excluding the 'Try Cloth for £10' trial programme which incurs a P&P fee of £4.95
See image above for full pricing details
Do you deliver to Europe?
Yes we do. Please refer to prices in the guide below:
Delivery times may vary, and orders sent via Royal Mail Airmail may take up to 21 working days. Higher value orders will be sent via Fed Ex, and will usually arrive in 2-3 days.
Note: Under no circumstances do we mark parcels as "gifts" on the custom forms. By law we must state true value and purpose of packages.
We are unable to ship Nappy Buckets, disposable wipes, and detergents outside of the UK.
We are unable to ship Tots Bots products outside of the UK.
We are also happy to accept queries from BFPO addresses.
Do you ship to the USA?
Yes we do! Rates are based on order value as below:
Under £95 = £16.95
£95 - £250 = £24.95
Over £250 = £29.95
Orders are sent via Fed Ex Priority Shipping. *Please note we do not ship Tots Bots or GroVia products to the USA*
Do you offer Gift Wrapping?
Yes we do! You can add Gift Wrapping to your order here. Everything ordered will be included in the gift wrapping. If you require some items gift wrapped and others not, please place separate orders.
We only include a packing list in with the parcel itself, and this includes no pricing information. The full invoice is sent via email only.
We always strive to make as minimal impact on the environment as feasible, and as such the majority of our packing material is recycled (the re-use of boxes and filling material) and that which is not re-used (the eco-poly jackets) is made of 100% biodegradable material.